State Farm® Insurance Agent Henry Nace

"I never write reviews but I feel I need to warn potential customers about Henry Nace and his office's negligence and borderline scam tactics. I moved to Pennsylvania from another state and needed to either 1) transfer my current State Farm policy to PA or 2) get a new policy with another insurer. I called Henry Nace's office and spoke to Sandra who gave me a quote for transferring my current policy to PA. It seemed a little high so I said I was going to get some more quotes from other agencies and would let her know. They next day she called me back with "great news"--she got the details of my drive, safe, and save record (State farm's phone app that tracts driving) and she could transfer my discount to the PA policy, saving me a good amount of money every month (~$40). Given this information I decided not to shop around and just transfer my state farm policy. Sandra told me I could keep using the transponder (bluetooth thing that connects to drive safe and save app) I had from a previous state even though a new one was coming in the mail. The message I got was just do as you've been doing since this is a policy location transfer and I was good to go...WRONG. Turns out the drive safe and save discount/record cannot be transferred from between states due to PA insurance laws. No one from Henry Nace's office reached out to tell me this, they just charged me more with no explanation. Also apparently I needed to use the new transponder and deleted and redownload the app. No one told me this, they sent me a few texts that were marked as spam by my phone, but I thought I have the app what are they talking about. I ended up losing the entire discount (~$50/month) because I didn't set up the app in time. I reached out to Henry Nace's office many times and they continually refuse to take any accountability for giving me incorrect information. I have explicitly asked for an apology and have not received one, they continually to blame me and deny any wrongdoing. I have filed a complaint with state farm corporate and have switched to another agent in the area. Prior to this I have only had great experiences with state farm so I recommend just using another state farm office."

"I called in for a preview on a new policy and got myself a good friend, who is Josh Davis. I was very impressed by his positive attitude and "all can do" mentality. I also was very surprised how it was easy to follow the documents, pick the font for my signature :) and the high quality of your website. Your website deserves a separated THANKS, it is a huge plus, easy to navigate and use. THANK YOU for my pleasant experience in STATE FARM Insurance and I hope to keep my insurance with you forever. May God bless all of you for doing such an outstanding job at State Farm. Sincerely, Vera Z."

"So my experience with the Henry Nace State Farm Agency has been an absolute Joy my insurance agent Mister Josh Davis has been absolutely one hundred percent helpful from day one he has gone above and beyond to get me the best rates he has helped me so much answered every question every little thing that I've asked him he is came back with the truth and has explained in detail every single thing I've asked I am very grateful and feel very blessed to have such a wonderful agent on my side thank you Josh Davis and thank you State Farm"

"Starting a new home and auto policy was such a breeze with Josh at State Farm. He explained each step of the process and answered all of my questions until I fully understood what I was signing up for. He helped me get awesome rates and was so easy to communicate with from start to finish. I know I can go to him with any other questions in the future. Thanks Josh and State Farm!"

"I had a wonderful experience with Sandra, she provided me and my mom with excellent service. She was very professional, accommodating and knowledgeable. And, she was easy to talk to. Also we were able to save so much money on auto and home insurance. I definitely recommend State Farm. Thank you so much Sandra!"

"Very happy with the switch to State Farm through Henry Nace, switched both auto and home through the help of Sandra, whom was a major help through her extensive knowledge in both departments. I didn’t feel pressured to purchase anything I didn’t need, we made the coverage just perfect for my needs and requested advice on what I didn’t know. Sandra is enthusiastic and eager to help. Thank you! I highly recommend Henry Nace to my friends and family. 😊"

"Absolutely would not recommend this insurance provider. Specifically explained the type of rental insurance I was looking for, was told that they absolutely cover it. Every question I had they were unable to answer and had to ask their "colleague" and kept putting me on hold. At the end of a 25 minute phone call, they asked for my credit card to make the purchase. I wanted to double check to make sure the insurance covers my request, and again he went to ask his "colleague", then came back to say oh no we don't cover this. Almost paid for nothing and wasted 30+ minutes through someone that clearly doesn't even know what their own services cover. DO NOT RECOMMEND!!"

"We have been working with Sandra for years now and she has been amazing to work with. She always provides excellent service for me and my family’s insurance needs! She is very professional, accommodating and knowledgeable. And, she is always there to provide advice and guidance to us with our policies. Thanks a lot Sandra!"